Technical Customer Care Specialist
Job Summary
Working remotely from anywhere in the United States, the full-time Technical Customer Care Specialist will manage client interactions via phone and email, providing technical support and product usage assistance for Dealertrack solutions while maintaining expert-level knowledge of the products.
Key responsibilities
- Handle routine customer inquiries related to product usage and technical support issues
- Accurately log customer information in the CRM ticketing system and adhere to service level agreements
- Develop and maintain strong technical expertise in Dealertrack products and facilitate communication with other departments as needed
Required qualifications
- High School Diploma or GED
- Less than 2 years of experience in a technical support role
- Ability to troubleshoot and document system performance issues
- Experience with CRM case logging and interaction distribution systems
- Flexible availability to accommodate extended hours and weekend shifts as needed
Complete Job Description
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