Technical Customer Care Specialist

Job Summary

Providing technical customer support, the full-time Technical Customer Care Specialist will engage with customers to resolve issues, train them on product capabilities, and collaborate with cross-functional teams, all while working remotely during business hours, including potential Saturdays.

Key responsibilities

• Handle incoming technical support requests escalated by front-line support and respond to customer inquiries via telephone or online
• Research and troubleshoot customer requests, determining problem sources and resolving issues where possible
• Document and report on customer inquiries and follow up to ensure high levels of satisfaction

Required qualifications

• High School Diploma/GED with 3 years of experience in a related field, or a combination of education and experience totaling 5 years
• Ability to work flexible hours and independently as well as part of a team
• Strong technical troubleshooting skills and problem-solving capabilities
• Experience using SQL or XML is preferred for investigating and resolving complex issues
• Excellent interpersonal skills with a focus on customer satisfaction