Technical Customer Care Specialist
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Job Summary
Providing remote technical support, the full-time Technical Customer Care Specialist will engage with clients via phone, email, and chat to resolve application and product issues while ensuring customer satisfaction with Cox Automotive products and services.
Key responsibilities
- Resolve routine customer inquiries related to product usage and provide technical support through to resolution
- Maintain expert-level knowledge of business processes and accurately log customer information in the CRM tool
- Facilitate communication with other departments to address client concerns and ensure proper follow-up on issue status
Required qualifications
- High School Diploma/GED
- Generally less than 2 years of experience in a technical support role
- Ability to troubleshoot and document system performance and functionality issues
- Flexibility to accommodate extended hours, including weekends, as needed
- Experience with CRM case logging and familiarity with interaction distribution systems preferred
Complete Job Description
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