Technical Customer Enablement Manager
Job Summary
Working remotely, the full-time Technical Customer Enablement Manager will lead technical onboarding and implementation of AI-driven solutions while collaborating with cross-functional teams to enhance customer experience and adoption.
Key responsibilities
- Lead technical onboarding and implementation for emerging solutions, guiding customers through setup and activation
- Participate in pre-sales discovery to assess customer readiness and identify implementation requirements
- Develop scalable onboarding practices and resources to support internal teams in delivering technical solutions
Required qualifications
- Experience in technical onboarding, implementation, or a similar customer-facing technical role
- Strong technical acumen with knowledge of APIs, integrations, or enterprise AI technologies
- Proven ability to communicate complex technical concepts to both technical and non-technical audiences
- Experience creating documentation, training, or enablement processes for customer self-sufficiency
- Strong organization and project management skills to coordinate multiple stakeholders and workstreams
Complete Job Description
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