Technical Customer Experience Specialist
Job Summary
As a full-time Technical Customer Experience Specialist working remotely, the candidate will provide empathetic support to enterprise customers, troubleshoot technical issues, and maintain high service standards while managing multiple priorities.
Key responsibilities
- Serve as the first point of contact for customer support inquiries, delivering timely and accurate resolutions
- Troubleshoot technical issues related to AI output quality, app login, and REST APIs while collaborating with team members
- Document customer interactions and feedback to support continuous improvement of services
Required qualifications
- 3+ years of experience in a technical support role for AI-driven products, providing premium support to large enterprise customers
- Strong understanding of APIs and the ability to explain complex concepts to both technical and non-technical customers
- Familiarity with customer support tools and CRM systems, with experience in Intercom being a plus
- Exceptional empathy and a genuine desire to connect with customers
- Excellent organizational skills to effectively manage multiple tasks and priorities
Complete Job Description
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