Technical Customer Service Associate

Job Summary

Seeking a highly technical and customer-focused individual, the full-time Technical Customer Service Associate will provide detailed support to customers via phone and email, advocate for customer needs, and collaborate with other support teams in a remote environment.

Key responsibilities

• Engage directly with customers to provide prompt and efficient service, resolving issues related to Blink's products
• Collaborate with customer support teams to maintain a high-quality level of service and advocate for customer improvements
• Develop in-depth knowledge of product lines and assist with customer communication during critical launches and support events

Required qualifications

• 2+ years of customer service experience
• Ability to work a flexible schedule, including weekends, nights, and holidays
• Proficiency in Microsoft Office products and applications
• Fluency in Spanish, including speaking, writing, and reading