Technical Customer Success Engineer
Job Summary
To support a growing customer base, the full-time Technical Customer Success Engineer will onboard and assist clients in deploying IoT devices, troubleshoot connectivity issues, and provide training on platform usage while working remotely.
Key responsibilities
- Onboard customers and ensure smooth deployment of IoT devices and network connectivity
- Troubleshoot IoT connectivity issues and perform packet analysis using tools like Wireshark
- Train customers on Monogoto's backend and API usage while collaborating with internal teams to resolve escalated problems
Required qualifications
- Technical degree
- Fluent in English and French (professional verbal and written)
- 3-5 years of experience in technical support, helpdesk, telecom, or IoT
- Experience creating or using APIs or scripts
- Ability to troubleshoot networking basics (TCP/IP, DNS, VPN)
Complete Job Description
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