Technical Customer Success Manager
Job Summary
Seeking a full-time remote Technical Customer Success Manager who will manage technical support for client accounts, guide API implementations, and drive customer success through relationship building and proactive engagement.
Key responsibilities
- Serve as the technical point of contact for accounts, handling data queries and API troubleshooting independently
- Full lifecycle ownership of an Enterprise book of business, focusing on renewals, expansions, and ongoing value delivery
- Monitor customer health signals proactively, developing tailored success plans to mitigate risks and drive adoption
Required qualifications
- 3+ years in Technical Client Support or Technical Account Management with a technical background
- Strong hands-on experience with APIs (REST, GraphQL) and JSON payloads
- Working knowledge of SQL for querying and validating customer data
- Ability to read logs and diagnose issues across systems
- Demonstrated use of AI tools in a professional context to enhance customer engagement
Complete Job Description
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