Technical Customer Success Manager
Job Summary
Owning a book of enterprise accounts, the full-time Technical Customer Success Manager will manage onboarding, adoption, and renewals while serving as the primary technical contact for customers in a remote environment.
Key responsibilities
- Oversee swift and effective implementation for enterprise accounts, ensuring customer success and satisfaction
- Conduct regular customer calls for implementation kickoffs, working sessions, and quarterly business reviews
- Act as a subject matter expert on the product, providing real-time troubleshooting and technical support to customers
Required qualifications
- Experience in a customer-facing technical role, preferably in a startup environment
- Proficiency in reading OpenAPI specifications and familiarity with HTML, CSS, and JavaScript
- Ability to utilize AI tools for workflow automation and efficiency improvements
- Strong understanding of SSO and authentication flows, as well as experience with Git and command-line interfaces
- Proven problem-solving skills with a hands-on approach to technical challenges
Complete Job Description
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