Technical Customer Success Manager

Job Summary

Driving customer adoption and revenue growth, the full-time Technical Customer Success Manager will lead onboarding and implementation for mid-market and startup customers, ensuring a seamless experience while collaborating with various internal teams in a remote setting.

Key responsibilities

• Lead the onboarding process for new customers and manage the post-sales experience end-to-end
• Build trusted advisor relationships with technical users and decision-makers, identifying cross-sell and upsell opportunities to drive retention and growth
• Develop and lead training programs to educate customers on product features, best practices, and security principles

Required qualifications

• 3+ years of customer-facing experience in roles such as Technical Account Manager or Customer Success Manager for Developer or Security products
• Technical acumen in understanding customer requirements and working cross-functionally to deliver success
• Proven track record in customer retention and expansion, including leading implementations and contract renewals
• Excellent communication skills to educate customers and articulate value to both technical users and executives
• Self-starter mindset with a passion for startups and comfort in a fast-paced environment