Technical Customer Success Manager

Job Summary

Working remotely in a full-time capacity, the Staff Technical Customer Success Manager will coach a portfolio of commercial customers on leveraging APIs and microservices, ensuring successful outcomes and driving business initiatives.

Key responsibilities

• Coach customers throughout their lifecycle and collaborate with the Customer Experience teams to ensure successful outcomes
• Inspire customers to develop an AI and API-optimized vision, positioning Kong's solutions as essential to their success
• Manage a portfolio of customers, identifying growth opportunities and innovating processes to enhance efficiency and engagement

Required qualifications

• Proven experience in customer-facing roles within technically advanced environments such as SaaS, Open Source, or Infrastructure software companies
• Strong understanding of Cloud Native technologies, including Containers, Kubernetes, Microservices, and API Management
• Familiarity with DevOps, CI/CD, and Cloud Computing Infrastructure as a Service (IaaS)
• Self-starter with strong organizational skills and a builder's mentality for solving complex problems
• Excellent self-awareness and communication skills to effectively engage with customers and internal teams