Technical Customer Success Manager
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Job Summary
Customer-obsessed and technically capable, the full-time remote Technical Customer Success Manager will engage with 25-40 high-value clients to ensure their retention and growth by managing technical issues, building relationships, and providing insights on product usage.
Key responsibilities
- Building and maintaining strong relationships with key stakeholders at client companies
- Investigating and resolving technical issues independently while providing configuration advice
- Monitoring customer health metrics to proactively address potential retention risks
Required qualifications
- Comfortable working with code and troubleshooting technical issues
- Understanding of product team dynamics and how to leverage PostHog effectively
- Strong customer focus with a commitment to removing blockers for users
- Able to manage a diverse portfolio of approximately 40 customers
- Experience with developer tools or related technologies is a plus
Complete Job Description
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