Technical Customer Success Representative

Job Summary

Working remotely on a full-time basis, the Technical Customer Success Representative will serve as a trusted advisor to customers, analyzing data to optimize platform usage, managing configurations, and supporting technical integrations to drive business outcomes.

Key responsibilities

• Own the technical success and ongoing optimization of a portfolio of customers, acting as the primary technical point of contact
• Analyze customer data to identify trends and deliver actionable recommendations for improvement
• Collaborate with cross-functional teams to advocate for customer needs and influence product enhancements

Required qualifications

• 3+ years of experience in Technical Consulting, Solutions Consulting, or a similar customer-facing technical role
• Strong data literacy with the ability to analyze complex datasets and translate findings into business recommendations
• Experience working with SaaS products and enterprise customers
• Excellent communication skills to explain technical concepts to non-technical audiences
• Strong project management and organizational skills to manage multiple customer priorities