Technical Customer Success Specialist
Job Summary
To support an established organization in the networking and technology services industry, the remote Technical Customer Success Specialist will lead customer onboarding, assist with platform integrations, and guide clients through technical requirements during a 3-month contract position.
Key responsibilities
- Lead customer onboarding and activation sessions, collaborating with customer IT teams for platform deployments
- Assist with the implementation of virtual machine-based solutions and cloud-to-cloud API integrations
- Troubleshoot onboarding challenges and coordinate issue resolution with internal teams as needed
Required qualifications
- 2+ years of experience in networking, technical support, or a related technology-focused role
- Working knowledge of networking fundamentals including TCP/IP, DNS, and firewall policies
- Understanding of cybersecurity concepts such as CVEs and software hardening practices
- Experience in communicating technical concepts and conducting training sessions or demos
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or equivalent experience
Complete Job Description
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