Technical Customer Success Specialist
Job Summary
Partnering with customers during implementation and platform adoption, the remote Technical Customer Success Specialist will lead onboarding sessions, assist with technical deployments, and ensure a positive customer experience throughout a 3-month contract position.
Key responsibilities
- Lead customer onboarding and activation sessions, collaborating with IT teams to deploy and configure platform integrations
- Guide customers through technical requirements, including IP addressing, DNS, and network connectivity
- Troubleshoot onboarding challenges and coordinate issue resolution with internal teams as needed
Required qualifications
- 2+ years of experience in networking, technical support, or customer success roles
- Working knowledge of networking fundamentals, including TCP/IP, DNS, and firewall policies
- Understanding of cybersecurity concepts such as CVEs and software hardening practices
- Experience in communicating technical concepts and conducting training sessions
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related fields
Complete Job Description
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