Technical Customer Success Specialist
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Job Summary
Partnering with customers during implementation and platform adoption, the remote Technical Customer Success Specialist will lead onboarding sessions, assist with technical integrations, and ensure a positive customer experience throughout the onboarding lifecycle in a 3-month contract position.
Key responsibilities:
- Lead customer onboarding and activation sessions, collaborating with customer IT teams on platform integrations
- Assist with the implementation of virtual machine-based solutions and guide customers through technical requirements
- Troubleshoot onboarding challenges and coordinate issue resolution while collaborating with internal teams
Required qualifications:
- 2+ years of experience in networking, technical support, or customer success roles
- Working knowledge of networking fundamentals including TCP/IP, DNS, and firewall policies
- Understanding of cybersecurity concepts such as CVEs and software hardening practices
- Experience in communicating technical concepts and conducting training sessions
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or equivalent experience
Complete Job Description
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