Technical Customer Support Agent

Job Summary

Working remotely in a full-time capacity, the Technical Customer Support Agent I will serve as the primary point of contact for customers through chat, email, and phone, guiding them through their inquiries and order processes while collaborating with internal production teams to ensure accuracy and quality.

Key responsibilities

• Review customer drawings and specifications to recommend materials and processes
• Generate accurate pricing and quotes while maintaining proactive communication with customers
• Provide real-time technical guidance and document customer interactions within internal systems

Required qualifications

• Minimum 1 year of experience in a manufacturing or fabrication environment
• Ability to read and interpret technical drawings and specifications
• Comfortable providing live customer support via phone in a fast-paced environment
• Proficient in using computer systems and learning proprietary software
• Ability to work independently in a remote environment with minimal supervision