Technical Customer Support Associate
Job Summary
To support a growing customer base, the full-time Technical Customer Support Associate will provide front-line support, troubleshoot technical inquiries, and collaborate with internal teams, all while working remotely and focusing on delivering exceptional service to financial institutions.
Key responsibilities
- Communicate with customers to efficiently resolve questions and issues
- Conduct troubleshooting to investigate or recreate technical inquiries
- Identify and advocate for opportunities to improve the customer support and product experience
Required qualifications
- 2-3+ years in a technical customer support role
- B.A. or B.S. degree
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Experience navigating ambiguity and problem-solving
- Excellent communication skills in customer-facing conversations
Complete Job Description
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