Technical Customer Support Associate
Job Summary
To support a growing technical support team, the full-time Technical Customer Support Associate will provide efficient service to customers via phone and email, advocate for customer needs, and collaborate with other support teams, all while working remotely with flexible scheduling options.
Key responsibilities
- Providing prompt and detailed service to customers through direct engagement
- Collaborating with other customer support teams to ensure high-quality support
- Acting as a customer advocate by reporting areas for improvement and suggesting innovative solutions
Required qualifications
- 2+ years of customer service experience
- Ability to work a flexible schedule, including weekends and holidays
- Proficiency in Microsoft Office products and applications
- Fluency in French (speaking, writing, and reading)
Complete Job Description
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