Technical Customer Support Engineer
Job Summary
Working remotely in a full-time capacity, the Technical Customer Support Engineer will triage customer issues, debug problems, and collaborate with engineering and product teams to enhance the AI platform while applying prompt engineering skills to optimize AI worker performance.
Key responsibilities:
- Quickly diagnose and resolve customer issues related to the AI platform
- Design and test solutions in collaboration with engineering and product teams
- Utilize prompt engineering techniques to fine-tune AI worker performance in logistics workflows
Required qualifications:
- Proficiency in Python, React, TypeScript, and Node.js
- Experience managing APIs and integrations with third-party systems
- Familiarity with infrastructure and cloud deployments
- Knowledge of LLM prompting and tuning of AI systems
- Strong debugging skills with a focus on identifying root causes of issues
Complete Job Description
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