Technical Customer Support Representative

Job Summary

Working remotely within 30 miles of Austin, TX, the full-time Technical Customer Support Representative will provide first-contact resolutions to clients through email, chat, and phone, ensuring they effectively use Procore's platform while collaborating with internal teams to enhance customer experience.

Key responsibilities

• Deliver exceptional customer service by managing inquiries and troubleshooting technical issues across multiple communication channels
• Maintain a comprehensive understanding of Procore's software and business model to educate customers and optimize their usage
• Collaborate with internal stakeholders to resolve complex customer issues and ensure accurate documentation and data security

Required qualifications

• Fluent in English, with communication skills subject to verification
• 1+ years of experience in a contact center or technical support environment, or 2+ years in related customer support roles
• High School Diploma or GED required
• Strong multitasking abilities and self-management skills
• Eagerness to learn quickly and adapt to changing products and procedures