Technical Customer Support Specialist
Job Summary
Working remotely, the full-time Technical Customer Support Specialist will provide technical assistance to customers via phone and email, resolving application and product issues while ensuring exceptional service and adherence to quality standards.
Key responsibilities
- Resolve customer application and product issues through direct communication via phone, email, and chat
- Maintain expert-level knowledge of product usage and provide training and support to customers
- Log customer information accurately in the CRM tool and facilitate communication with other departments as needed
Required qualifications
- High School Diploma or GED
- Generally less than 2 years of experience in a technical support role
- Ability to troubleshoot and document system performance issues
- Experience with CRM case logging and familiarity with Salesforce
- Availability to work flexible hours, including weekends and extended hours as needed
Complete Job Description
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