Technical Customer Support Specialist
Job Summary
Providing world-class technical support remotely, the full-time Technical Customer Support Specialist will serve as the primary contact for users, resolving issues, troubleshooting bugs, and ensuring customer adoption of the platform through effective communication and collaboration.
Key responsibilities
- Develop expertise in the platform, data, APIs, and customer base to address user inquiries effectively
- Manage ongoing CRUD operations within the backend customer/user database to ensure proper permissions and access
- Collaborate with Engineering and Integrations teams to translate user feedback into scalable solutions while documenting support interactions
Required qualifications
- 3+ years of experience in IT or technical user support
- Strong understanding of APIs, webhooks, and relational databases
- SQL experience required
- High ownership and follow-through in driving issues to resolution
- B2B SaaS experience preferred but not required
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,336 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
