Technical Customer Support Specialist
Job Summary
Providing front-line and advanced technical support for Energy products, the full-time Technical Customer Support Specialist will manage customer issues from intake to resolution, collaborating with various teams and utilizing technical tools to ensure effective problem-solving in a remote environment.
Key Responsibilities
- Monitor and respond to customer requests through multiple channels, owning technical support cases throughout their lifecycle
- Investigate and troubleshoot issues related to product behavior, transaction processing, and data integrations, using available support tools
- Perform customer configuration changes and validate system outputs to maintain data integrity and operational reliability
Required Qualifications
- High school diploma or equivalent; additional education or relevant technical experience is valued
- Experience in customer support, technical support, or a related customer-facing position
- Demonstrated ability to investigate technical problems and organize incomplete information
- Strong organizational skills with the ability to manage multiple active cases and prioritize based on customer needs
- Technical curiosity and the ability to apply structured troubleshooting methods to complex problems
Complete Job Description
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