Technical Customer Support Specialist
Job Summary
Seeking a customer-focused, full-time Technical Customer Support Specialist to provide advanced technical support for Energy products, managing customer issues from intake through resolution while collaborating with various teams to ensure effective communication and solutions.
Key responsibilities
- Monitor and respond to customer requests across multiple channels, owning technical support cases throughout their lifecycle
- Investigate and troubleshoot issues related to product behavior, transaction processing, and data integrations using available support tools
- Perform customer configuration changes and validate data integrity while adhering to security and confidentiality requirements
Required qualifications
- High school diploma or equivalent; additional education or relevant technical experience is valued
- Experience in customer support, technical support, or software support roles
- Demonstrated ability to investigate technical problems and organize incomplete information
- Strong organizational skills with the ability to manage multiple active cases and prioritize effectively
- Technical curiosity and the ability to apply structured troubleshooting methods to complex problems
Complete Job Description
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