Technical Customer Support Specialist
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Job Summary
Serving as the first line of technical support, the full-time Technical Customer Support Specialist will manage customer inquiries, troubleshoot issues, and collaborate with internal teams to enhance user experience on Hypernative's threat detection platform.
Key responsibilities
- Manage customer tickets and chats, providing timely and professional technical support
- Troubleshoot product and integration issues, identifying root causes and escalating complex cases as necessary
- Collaborate with Customer Success and Engineering teams to track and resolve technical incidents
Required qualifications
- 3-5 years of experience in technical customer support, DevOps support, or API-based product support, preferably in a SaaS or security company
- Strong troubleshooting and diagnostic skills with experience in logs, APIs, and integrations
- Familiarity with blockchain concepts and experience working with Web3 or crypto security
- Proactive, customer-first mindset with the ability to manage multiple issues across time zones
- Basic knowledge of Python is a plus
Complete Job Description
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