Technical Customer Trust Specialist

Job Summary

Acting as the primary point of contact for security inquiries, the full-time remote Technical Customer Trust Specialist will engage with customers and prospects to discuss security posture, manage security documentation, and support the sales team in addressing technical objections.

Key responsibilities

• Serve as the first responder and subject matter expert on security-related calls with customers and prospects
• Collaborate with Sales, Solutions, and Deal Desk teams to address security requests and facilitate deal cycles
• Develop and manage customer-facing security documentation, including a public-facing Trust Center

Required qualifications

• At least 3 years of relevant experience in a Product company, enterprise-level startup, or outsourced security firm
• Strong foundational technical background, particularly in Cloud technologies
• Proven ability to communicate complex technical concepts clearly to diverse audiences
• Demonstrated adaptability and collaboration skills in team environments