Technical Delivery Manager
Job Summary
Owning the technical relationship for a small portfolio of clients, the full-time Technical Delivery Manager will engage directly with customers to provide practical technical guidance, manage platform health, and oversee hands-on delivery while working remotely across Canada and the US.
Key responsibilities:
- Manage customer relationships by understanding business objectives and providing tailored technical guidance
- Oversee platform direction, including configuration, upgrades, and improvement recommendations based on customer needs
- Lead technical delivery efforts, ensuring high-quality outcomes while maintaining efficient engagement processes
Required qualifications:
- Six or more years of hands-on experience with ServiceNow at a senior level
- Strong technical depth in scripting, integrations, data models, and process design
- Proven ability to navigate business processes and effectively communicate with both technical and non-technical stakeholders
- Experience in managing delivery fluency and maintaining engagement on live accounts
- Demonstrated commercial awareness regarding the impact of delivery decisions on account health
Complete Job Description
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