Technical Engagement Specialist
Job Summary
Serving as the primary point of contact for elevated technical issues, the full-time remote Technical Engagement Specialist will manage customer relationships, provide white glove service, and troubleshoot technical support issues for residential and commercial clients.
Key responsibilities
- Handle direct inbound calls and provide first-level trouble support for all services
- Perform follow-up testing and troubleshooting to resolve customer technical issues promptly
- Act as the primary support liaison between the company and residential customers, ensuring satisfaction and issue resolution
Required qualifications
- High School Diploma or equivalent
- Minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support
- Strong communication and organizational skills
- Ability to work nontraditional schedules, including evenings, weekends, and holidays
- Must have DSL or high-speed internet service with specified minimum speeds
Complete Job Description
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