Technical Engagement Specialist
Job Summary
Providing elevated technical support, the full-time Remote Technical Engagement Specialist will manage direct inbound calls from residential and commercial clients, focusing on trouble resolution and customer relationship management.
Key responsibilities
- Handle elevated technical issues and provide white glove service to clients
- Perform troubleshooting and follow-up testing to resolve Tier 1 issues effectively
- Serve as the primary support liaison, assisting customers with system configuration and product functionality
Required qualifications
- High School Diploma or equivalent
- Minimum of 2 years' relevant experience in customer service, telecommunications, or technical support
- Strong communication and organizational skills
- Ability to work nontraditional schedules, including evenings and weekends
- Access to a quiet workplace and high-speed internet with specified minimum speeds
Complete Job Description
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