Technical Helpdesk Support Agent
Job Summary
To support technical operations, the contract Technical Helpdesk & Network Support Agent II will troubleshoot escalated hardware and software issues, manage user accounts, and provide support for Microsoft 365 and networking in a fully remote environment.
Key responsibilities
- Troubleshoot escalated hardware, software, Windows, and connectivity issues
- Support Microsoft 365, workstations, servers, and remote access
- Handle user accounts, onboarding/offboarding, and permissions management
Required qualifications
- 2-5 years of service desk/help desk or technical support experience
- Experience supporting Windows, Microsoft 365, workstations, servers, and networking
- Preferred experience in Managed Services/MSP environments
- CompTIA Network+ or Microsoft 365 Endpoint Administrator certification preferred
- Must be a US Citizen or Green Card Holder
Complete Job Description
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