Technical Helpdesk Support Agent
Job Summary
Working remotely on a 6-month contract basis, the Technical Helpdesk & Network Support Agent II will troubleshoot escalated hardware and software issues, support Microsoft 365 and networking, and handle account access and permissions.
Key responsibilities
- Troubleshoot escalated hardware, software, Windows, and connectivity issues
- Support Microsoft 365, workstations, servers, networking, and remote access
- Serve as an escalation point for complex technical issues and document solutions
Required qualifications
- 2-5 years of help desk/service desk or technical support experience
- Technical proficiency in Windows, Microsoft 365, workstations, servers, and networking
- CompTIA Network+ or Microsoft 365 Endpoint Administrator certification preferred
- Experience in Managed Services/MSP is preferred
- Must be a US Citizen or Green Card Holder
Complete Job Description
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