Technical Helpdesk Support Agent
Job Summary
Working remotely as a contract Technical Helpdesk Support Agent II, the hourly consultant will resolve escalated technical issues related to hardware, software, and networking while providing support to Help Desk Technicians during 1st shift hours from Friday to Monday.
Key responsibilities:
- Resolve escalated technical issues involving hardware, software, and network connectivity
- Perform account and access management, including onboarding and permissions changes
- Document incidents and recommend process improvements based on recurring issues
Required qualifications:
- 2-5 years of experience in service desk, technical help desk, or network support
- Strong working knowledge of Windows, Microsoft 365, and networking
- High school diploma or equivalent required; technical training or certifications preferred
- CompTIA Network+ or Microsoft 365 Certified: Endpoint Administrator certification preferred
- Experience with account and access management processes
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,123 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
