Technical Implementation Manager
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Job Summary
Focusing on onboarding and project management, the full-time Technical Implementation Manager will assist Enterprise customers during their roll-out phase, build strong relationships, and drive technical delivery while working remotely.
Key responsibilities
- Own the onboarding experience end-to-end, ensuring a strong launch and conducting regular check-in calls with customers
- Build rapport with new customers to establish expertise and encourage adoption of additional products and features
- Overcome technical roadblocks, lead product trainings, and drive customers toward their goals while sharing feedback for continuous improvement
Required qualifications
- 3+ years of experience in implementation/onboarding for a B2B SaaS company
- 1+ year of experience in a customer-facing role
- Exceptional project management skills, particularly with complex implementations for Enterprise companies with 3,500+ employees
- Strong familiarity and experience working with Salesforce
- Consultative and solution-oriented mindset
Complete Job Description
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