Technical Implementation Specialist

Job Summary

Managing the technical setup and onboarding of Revinate's SaaS product suite, the full-time remote Technical Implementation Specialist will configure customer accounts, lead implementation projects, and ensure successful integrations while collaborating with clients and internal teams.

Key responsibilities

• Lead the customer implementation process, serving as the primary technical contact to ensure timely delivery and a smooth onboarding experience
• Gather and convert customer requirements into comprehensive system configurations across multiple product lines
• Perform quality assurance and troubleshooting of product functionality prior to project closure and official launch

Required qualifications

• Associate's degree or equivalent training, plus at least two years of experience in Project Management, Implementation, or Technical Configuration
• Proven ability to manage multiple simultaneous implementation projects and competing priorities
• Strong technical aptitude with a quick learning curve for new SaaS technologies
• Intermediate to advanced proficiency with MS Office Suite and Google Workspace
• Flexibility to adapt to changing time zone requirements for customer support