Technical Lead

Job Summary

Serving as the primary technical subject matter expert for assigned client accounts, the full-time Technical Lead will manage the end-to-end delivery of technical solutions and services, ensuring alignment with client expectations while working remotely or from any major office location.

Key responsibilities

• Oversee day-to-day service delivery operations, ensuring compliance with contractual commitments and service level agreements
• Drive innovation and develop sustainable solutions to meet complex client requirements throughout the client lifecycle
• Coordinate with cross-functional teams and external vendors to ensure timely delivery of high-quality services

Required qualifications

• High School Diploma or GED required; bachelor's degree preferred
• 3-5 years of experience in service delivery, account management, or technical customer support
• Experience leading service delivery teams or coordinating technical service delivery efforts
• Strong problem-solving and analytical skills
• Ability to manage multiple priorities effectively across stakeholder groups