Technical Operations Specialist
Job Summary
Working remotely, the full-time Technical Operations Specialist will ensure successful partner integrations and smooth technical operations by troubleshooting integration issues, collaborating with cross-functional teams, and providing technical expertise during sales calls.
Key responsibilities
- Review API requests and logs to troubleshoot partner integration issues
- Support the Support team by resolving escalated technical tickets
- Collaborate with Engineering to address bugs and implement technical improvements
Required qualifications
- Experience working with APIs, integrations, and technical troubleshooting
- Ability to read and understand code and technical documentation
- Experience supporting or collaborating with customer support teams
- Strong problem-solving skills and comfort handling technical escalations
- Experience in a technical implementation or integration-focused role
Complete Job Description
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