Technical Operations Specialist
Job Summary
Motivated and detail-oriented, the full-time Technical Operations Specialist will manage client integration setups, troubleshoot data exchange issues, and contribute to continuous improvement initiatives in a fully remote environment.
Key responsibilities
- Orchestrate successful integration connectivity and lead education efforts for new clients during the setup process
- Identify and resolve data exchange issues while providing Tier 2 support for client inquiries across all accounts
- Stay updated on industry trends to improve existing processes and contribute to meeting Support team KPIs
Required qualifications
- Experience troubleshooting API integrations and composing API requests using tools like Postman
- Ability to read and interpret data-exchange formats such as JSON, XML, HL7, and FHIR
- Working knowledge of relational databases and basic SQL query writing
- 2-4 years of client-facing technical support experience, preferably in integration roles
- BS Degree or equivalent experience preferred
Complete Job Description
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