Technical Printer Support Representative
Job Summary
Providing exceptional technical support remotely, the full-time Technical Printer Support Representative I will efficiently handle inbound customer inquiries, resolve various inkjet printer issues, and ensure customer satisfaction through a first call resolution strategy.
Key responsibilities
- Deliver professional technical support via phone to Canon customers
- Analyze and troubleshoot complex issues, providing effective solutions
- Document customer interactions and resolutions accurately in the system
Required qualifications
- High school diploma or equivalent
- Previous experience in customer service or call center roles
- Knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced skills in internet navigation and MS Office
- Ability to work independently in a fast-paced virtual environment
Complete Job Description
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