Technical Printer Support Representative
Job Summary
Providing exceptional technical support, the full-time Technical Printer Support Representative will remotely handle inbound customer inquiries, resolve routine and complex inkjet printer issues, and ensure customer satisfaction through effective troubleshooting and follow-up.
Key responsibilities
- Deliver positive and professional technical support to customers via phone
- Analyze and resolve customer inquiries using available software and network tools
- Document interactions and resolutions in the company's applications
Required qualifications
- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced skills in internet navigation and MS Office
- Ability to work independently in a fast-paced virtual environment
Complete Job Description
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