Technical Product Analyst
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Job Summary
Providing technical customer service for Deluxe software, the full-time Technical Product Analyst will manage support tickets, document customer interactions, and participate in team meetings while working remotely.
Key responsibilities
- Monitor and manage the support ticketing system, ensuring timely resolution of customer issues
- Document customer interactions and actions taken throughout the support ticket lifecycle
- Engage in training opportunities to enhance product knowledge and improve service delivery
Required qualifications
- 1+ year of Help Desk and/or customer service experience
- 1+ year of scripting experience, including SQL, Progress, or Powershell
- 1+ year of basic PC troubleshooting and/or repair experience
- Proficiency in Microsoft Office suite
- Document creation experience
Complete Job Description
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