Technical Product Analyst
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Job Summary
Providing technical customer service remotely, the full-time Technical Product Analyst I will manage support tickets, track customer interactions, and strive for timely issue resolution while developing knowledge of Deluxe software.
Key responsibilities
- Monitors and manages incoming support issues from the application group queue
- Documents customer interactions and updates throughout the support ticket lifecycle
- Participates in collaborative engagements focused on client issues and case resolution
Required qualifications
- 1+ year of Help Desk and/or customer service experience
- 1+ year of scripting experience, including SQL, Progress, or Powershell
- 1+ year of basic PC troubleshooting and/or repair experience
- 1+ year of experience with Microsoft Office suite
- Experience in document creation
Complete Job Description
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