Technical Product Operations Specialist
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Job Summary
Proactively monitoring customer operations, the full-time remote Technical Product Operations Specialist will manage L1 support cases, ensure payroll accuracy, and deliver tailored health checks for strategic premium customers.
Key Responsibilities:
- Monitor customer-specific integrations and data flows to detect risks impacting payroll and workforce data
- Run tailored system health checks and document findings to enhance operational stability
- Collaborate with cross-functional teams to escalate risks and contribute to root cause analysis
Required Qualifications:
- 2+ years of experience in HCM operations, payroll systems, or technical support
- Strong analytical and problem-solving skills, with knowledge of cloud operations and integrations
- Proven ability to deliver results in dynamic environments with a focus on customer-centricity
- Flexibility for shift-based work and occasional weekend support
Complete Job Description
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