Technical Product Support Consultant
Job Summary
Solving complex technical challenges, the full-time Technical Product Support Consultant will deliver advanced support for Curam applications, serve as a trusted advisor to customers, and collaborate with cross-functional teams in a remote environment.
Key responsibilities
- Own and resolve complex customer issues from investigation through resolution
- Deliver advanced technical support for Curam applications and related technologies
- Act as an escalation point for critical customer concerns, collaborating with Development and Product Management teams
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- Experience with Java/JEE and technologies such as SQL, XML, XSL, and JavaScript
- Knowledge of relational databases, including IBM Db2 and Oracle
- Experience troubleshooting enterprise applications and analyzing logs
- Customer-facing support experience with a passion for delivering outstanding service
Complete Job Description
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