Technical Product Support Specialist
Job Summary
To support the Material Handling Cleaning and Security product team, the part-time hourly Technical Product Support Specialist will assist customers by selecting the right products, providing post-sales support, and addressing troubleshooting inquiries via telephone.
Key responsibilities
- Communicate with external and internal customers to provide technical product support and solutions
- Utilize multiple computer programs simultaneously to document conversations and assist customers effectively
- Capture customer feedback and relay it to product teams to improve product offerings
Required qualifications
- 7+ years of relevant job experience in application, installation, maintenance, and troubleshooting of material handling, cleaning, and security products
- Experience with Industrial Controls and Automation
- Proficiency in using computers and navigating multiple applications concurrently
Complete Job Description
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