Technical Product Support Specialist
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Job Summary
To support the Metalworking & Tools product support team, the part-time hourly Technical Product Support Specialist will assist customers by telephone in selecting the right products, providing post-sales support, and answering application and troubleshooting questions for a wide range of products in a remote work environment.
Key responsibilities:
- Communicate with external and internal customers to provide technical product support and solutions
- Utilize multiple computer programs to document conversations and navigate product searches effectively
- Capture customer feedback and relay it to product teams to enhance product offerings
Required qualifications:
- 5+ years of relevant job experience in the application, installation, maintenance, troubleshooting, and repair of hand/power tools and metalworking/welding equipment
- Proficiency in using computers and navigating multiple applications simultaneously
- Experience in construction work, welding, fabrication, or retail tool environments
Complete Job Description
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