Technical Product Support Specialist
Job Summary
Providing financial and technical product support to clients, the full-time remote Technical Product Support Specialist will assist users of Moody's Analytics Lending Solutions products, helping them leverage software for improved business outcomes.
Key responsibilities
- Deliver financial and technical support to clients, interpreting product outputs for financial analysis and credit risk assessments
- Educate clients on product features and functionality while maintaining professional communication across various channels
- Gather and channel client feedback to enhance product features and contribute to continuous improvement initiatives
Required qualifications
- 1-3 years of experience in client support, customer service, or technical support
- Bachelor's degree required; concentration in Finance, Accounting, Economics, or Computer Science preferred
- General understanding of financial statements and key accounting concepts
- Working knowledge of Windows-based software and basic database administration tools
- Exposure to financial analytics tools and a curiosity about artificial intelligence concepts
Complete Job Description
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