Technical Program Manager
Job Summary
Owning the delivery and performance of help desk, service desk, and call center contracts, the full-time Technical Program Manager will drive technical solutions, manage remote teams, and ensure client satisfaction in a hybrid work environment.
Key responsibilities
- Oversee program delivery, performance metrics, and client relationships for service desk and call center operations
- Design and implement service delivery models to improve efficiency and customer satisfaction while managing remote workforces
- Contribute to business development efforts by providing technical expertise and developing competitive proposals for new opportunities
Required qualifications
- Bachelor's degree; additional experience accepted in lieu of education
- 5+ years of technical management experience on federal help desk, service desk, or call center contracts
- PMP or equivalent certification required within 120 days of start date
- ITIL 4 Foundation or higher certification required within 120 days of start date
- U.S. citizenship required; ability to obtain and maintain a federal security clearance
Complete Job Description
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