Technical Program Manager
Job Summary
Leading the customer onboarding program for Enterprise and Commercial clients, the full-time Technical Program Manager will manage program strategy, governance, and cross-functional execution to enhance customer outcomes, all while working remotely or from Burlington, MA.
Key Responsibilities
- Own the customer onboarding program, establishing objectives, governance, and measures of success
- Maintain a program-level view of active deployments, identifying dependencies and risks to improve execution
- Align cross-functional teams around priorities and outcomes, driving accountability without direct authority
Required Qualifications
- 5+ years of experience in technical program management or enterprise SaaS implementation
- Demonstrated success in leading multi-workstream programs with various stakeholders
- Strong experience with program governance, portfolio management, and risk management
- Proven ability to translate strategic objectives into structured programs and measurable outcomes
- Working knowledge of SDLC, CI/CD pipelines, APIs, and cloud software environments
Complete Job Description
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