Technical Resolution Supervisor

Job Summary

Guiding and developing a team of Technical Resolution Specialists, the full-time salaried Technical Resolution Supervisor will deliver exceptional customer experiences through coaching, training, and hands-on support in a 100% remote environment.

Key responsibilities

• Provides weekly coaching and 1:1 meetings to enhance team performance and engagement
• Oversees the implementation of training procedures and ensures compliance with policies and regulatory guidelines
• Analyzes performance data to identify trends and opportunities for team improvement

Required qualifications

• High school diploma or equivalent; associate's degree or higher preferred
• Minimum of three years of experience in customer service or technical support, with at least one year in a supervisory role
• Demonstrated ability to coach and develop team members to achieve performance goals
• Strong interpersonal skills and a proven ability to work collaboratively in a team-oriented environment
• Proficiency in Microsoft Office Suite and communication tools for virtual teams